Return Policy
At CasuallyJeans, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return process within 30 days of delivery.
Eligibility for Returns
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Proof of purchase (order number) is required for all returns.
- Final sale items (e.g., clearance, promotional products) cannot be returned or exchanged.
How to Initiate a Return
- Visit CasuallyJeans.com and log into your account.
- Navigate to your order history and select the item(s) you wish to return.
- Follow the prompts to generate a return label and authorization.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping method, as we cannot be responsible for lost return packages.
Refund Process
- Once your return is received and inspected, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method. Shipping fees are non-refundable.
Exchanges
We currently do not offer direct exchanges. If you need a different size or style, please return the original item and place a new order.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery for assistance.
For any questions regarding our return policy, please reach out through our customer service portal.
Note: This policy applies only to purchases made directly through CasuallyJeans.com. Returns for items bought from third-party retailers must follow their respective policies.
Thank you for shopping with CasuallyJeans!